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A social photography Service reinvented
LEYEFE provides a new way for photographers of varying skill levels to deliver and sell social and event photos on a pay-per-photo model. It enables affordable photography to be sent to anyone instantly and anywhere.
THE CHALLENGE
DeFINE ANd
RE-DESIGN the MVP
LEYEFE enlisted my team to create an MVP prototype based on their existing mobile and web apps (not yet launched). The original product was designed without user testing and our research uncovered trust, efficiency, and language issues. Our goal was to solve these issues and outline next step priorities, enabling our client to save on development expenses and soft-launch their product this year.
TEAM
Marissa Hui
Annie O'Neill
Jae Choi
MY ROLE
User interviews and testing, sitemap, wireframes, UI design
TOOLS
Sketch, Omnigraffle, Flinto,
Photoshop, Pen & Pencil
DURATION
3-week sprint
AN intuitive, Trustworthy, and
Efficient Product
THE SOLUTION
We built a prototype that created a seamless experience for photographer users. It included the following key processes: onboarding, logging in, creating events, uploading photos, and cashing out.
NEW SCREEN DESIGNS
My goal for the re-design was to educate and build trust with users. By infusing more transparency, clear and friendly language, and intuitive UI, users reported feeling more comfortable making transactions through the app. Our new prototype also produced a 30% reduction in the time it took users to complete a defined set of key MVP tasks.
Research
Research
USER INTERVIEWS & TESTING
TESTING THE APP
For thE FIRST TIME
Because the app was still in its pre-launch phase, the stakeholder was not yet aware of the pain points users might experience. To identify these areas, we interviewed and conducted user testing of the existing app on 12 users.
Key Flows for Testing:
Based on stakeholder interviews and our team analysis of the existing user flows, we identified the following key flows for testing with photographer users:
Signing Up
Creating Events
Uploading Photos
Getting Paid
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Confused about how the app works and its
unique benefits -
Could not differentiate events from each other
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Photographers did not know where or how to upload photos
-
Payment structure was unclear
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Uncomfortable providing payment information
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Uncomfortable collecting and giving out phone numbers
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Confused by technical language
User pain points:
AFFINITY MAPPING
PRIMARY PERSONA
MEET DOMINICK BECK
Based on our findings we developed our primary persona below. During the subsequent planning and design phases, the team and I referred back to the persona to ensure we were addressing his pain points and needs.
Planning
Planning
USER FLOWS & VALUE POINTS
A SIMPLIFIED PHOTOGRAPHER FLOW
We documented the original app user flow and identified areas that provided the most value to the photographer to make sure we addressed these in our re-design.
SITEMAP
DEFINING THE mVP
SCREENS
Based on our user flows and the original app, we developed a sitemap structure to help us identify exactly which screens would need to be included in our re-design. This sitemap utilized screens from the existing app.
Design Process
SKETCHING OF REDESIGNS
FINDING SOLUTIONS
THROUGH COLLABORATION
Based on user feedback and our MVP user flows, we individually sketched our redesign solutions. We then came together to share, critique, and pull out the strongest elements to take to the whiteboard.
This process encouraged a lot of open ideating and deep discussion about what experience was best for the user. It also helped us learn from one another and strengthen our ability to defend and communicate design ideas. We flushed out all final sketches as a team before moving on to digital mockups.
DIGITAL REDESIGN
REFINING & DESIGNING
WITHIN AN EXISTING BRAND
Since LEYEFE's brand colors and some basic UI elements were functional and provided to us in the original app's sketch files, we decided to maximize our time by moving straight into hi-fidelity digital mockups.
I was responsible for making improvements to the UI and fine tuning our designs by applying color, typography, hierarchy, scale, buttons, and icons consistently across all of our screens.
Design Process
Designs & Prototype
Designs
Onboarding
We designed on-boarding screens to help users understand the app's purpose and build trust in the process. A note about the associated fee is on the second page to address users' concerns about transparency.
The original event set-up screen left many users confused because there was no differentiation between the types of information requested and no clear calls to action. The payment options were unclear and many users spent a lot of time toggling between different options unsure which one was appropriate for their event. Users did not understand the purpose of adding phone numbers at this step either. We solved a these issues by breaking down the event creation process into 3-steps with more helpful language so users feel more confident and comfortable setting up their event.
Original
New 3-step process
EVENT CREATION:
A 3-STEP PROCESS
HOME/EventS Listing
Users could not find the event they created during the initial user testing. After creating an event they landed on a "Home" screen, then had to click a list icon in the corner to find the events page. Users still had to find their events by browsing through 4 different tabs trying distinguish events by addresses. Some users gave up and selected a random event to accomplish provided tasks.
Original
New
INDIVIDUAL EVENT SCREEN
We added a cover photo feature to distinguish events more easily on event listing screens like Home or Payment page. We also created an 'Event Photos' section with thumbnails allowing users to see the photos they uploaded for the event. Users can simply click '+' icon to add more photos. At the bottom of the screen, we added a "Cash out" button for immediate access to funds.
Original
New
Photo import
Users experienced difficulty reading and understanding the import options on the original screen due to the bright background/lack of contrast and the second description getting cut off on the screen. Our solution integrated icons for clarity, simpler language, and UI that aligned with the rest of the app. We also added a pop-up confirmation box for the email upload option.
Original
New
PROTOTYPE VIDEO
LEYEFE MVP
This video shows a walk through of the processes of onboarding, account creation, event creation, and the photographer getting paid. The app was prototyped using Flinto.
Prototype
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